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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Name: Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
ISBN: 9780471752943

Ronald J. Baker

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Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

种类:

Business & Economics

年:

2006

出版:

出版社:

Wiley

语言:

english

页:

209

ISBN 10: